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Adding Autodesk to my list…

And you know what kind of list it is, don’t you? This just seems to be my week to get annoyed by large software companies…

So here’s the backstory: a while ago, I downloaded some trial software from Autodesk (makers of 3ds Max, one of the top 3-D modeling packages). IIRC, their click-through conditions do not allow you to opt-out of getting email directly from them. You can opt-out of them selling your name, you can opt-out of them emailing you with ‘additional items of interest’ – but you can’t opt-out entirely of them sending you their spam purely opt-in marketing materials. You know, ‘opt-in’, just like yesterday’s rant about McAfee… But, whatever. This is the price one occasionally pays, right? At any rate, at the time I downloaded the trial software, it wasn’t a big deal.

And, as it turns out, I confirmed that I am still not a 3-D artist. Never have been, never will be, and I certainly don’t want to devote as many cycles as it would take to learn how to be one – and I uninstalled the software. Actually, what prompted me to uninstall the software was a “your trial is almost up, are you going to buy it” email from Autodesk. Oh, thanks; no, I’m not, Control Panel –> Add/Remove Programs –> Remove [whatever it was I downloaded].

Done. No big deal.

Fast-forward to today: nearly 3 months go by without any more email from Autodesk – then bing! Today I got a sales pitch from them for the latest and greatest version of 3ds Max. Still pretty standard stuff, and no big deal. Having accepted my shortcomings for the time being (thereby saving the world from yet more half-assed 3-D art), I really don’t want anymore email from Autodesk. And oh look! There’s something about “send a message blah-blah-blah REMOVE in the subject line blah-blah-blah we value your privacy blah-blah-blah Autodesk blah.”

I sent the remove request to the address indicated. About 15 minutes later, I got an email from Autodesk’s mailbot containing this:

Reporting-MTA: dns;msgusawfe01.ads.autodesk.com
Received-From-MTA: dns;mut.autodesk.com
Arrival-Date: Thu, 3 Aug 2006 09:59:10 -0700

Final-Recipient: rfc822;med.ent_privacy@autodesk.com
Action: failed
Status: 5.1.1

*sigh*

I mean really, people… WTF? Is it too much to ask that y’all actually, you know, pay attention to customer service? Or even, like, proofread your marketing materials? Maybe check with corporate IT to see that yes, in fact, we actually do have all the email addresses mentioned in the email up and running and monitored?

Autodesk: good at 3-D. Not so good at email.

4 Responses to “Adding Autodesk to my list…”

  1. Brian Says:

    Sadly there is sometimes a disconnect between Sales and the rest of the company.

    * Sales at Compaq once kicked off a huge campaign with an 800 number plastered all over the place. Trouble was that number was an old one that (iirc) we no longer owned. Which you would have known if you’d bothered to call it to check up.

  2. Brian Says:

    Sadly there is sometimes a disconnect between Sales and the rest of the company.

    * Sales at Compaq once kicked off a huge campaign with an 800 number plastered all over the place. Trouble was that number was an old one that (iirc) we no longer owned. Which you would have known if you'd bothered to call it to check up.

  3. protected static Says:

    Whoops. On the bright side, at least it wasn’t a phone sex line… I seem to remember that happening to some large-ish company a couple of years ago.

  4. protected static Says:

    Whoops. On the bright side, at least it wasn't a phone sex line… I seem to remember that happening to some large-ish company a couple of years ago.

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